The Urban Challenge Terms & Conditions

For School Organised Programs:

The contract for the program is made between the school and The Urban Challenge and specific Terms and Conditions apply, in particular to non-attendence. As you can appreciate, some bookings (e.g. accommodation, activities, etc) are made well in advance of the commencement of the program and these costs must be taken into account if not attending the program (even if notice is given before the start of the program). All enquiries regarding this need to be directed to the school.

 

General:

  • For non-attendance and if you have agreed to the hire and or purchase of any equipment from The Urban Challenge, this is NON REFUNDABLE. Purchase equipment will be sent (free of postage charge) to the nominated address provided, after the program.
  • Additional gear can be purchased via the Urban Challenge Store or cancelled via email (to This email address is being protected from spambots. You need JavaScript enabled to view it.) up until 2 business days prior to the commencement of the program. 
  • To guarantee the safety of all participants, please ensure the accuracy of the details provided. Any medical conditions or requirements need to be clearly advised.
  • Your personal details are secure and will only be used by our staff. Your details will be handled in accordance with our Privacy Policy - please contact us if you require a copy.
  • Participants are responsible for their own belongings while on the program.
  • Participants are required to obey instructions from our staff and cooperate with activities (this includes the normal medical, social and behavioural aspects of a participant's experience).

 

Urban Challenge Store:

  • For non-attendance and if you have agreed to purchase any equipment from The Urban Challenge, this is NON REFUNDABLE. Purchase equipment will be sent (free of postage charge) to the nominated address provided after the program.
  • If an item is recevied as an incorrect size, we will exchange this at our Waitara office, at the end of the program or post out to you at your expense. Items must be returned in an unused condition.
  • All other returns, refunds and replacements are covered under the ACCC guidelines.